Refund and Returns Policy

Thank you for shopping with SilkLane. We want you to love your purchase, but if you’re not completely satisfied, we’re here to help!

Returns:
We accept returns within 30 days of the delivery date.
To be eligible for a return:

• Items must be unused, unwashed, and in the same condition that you received them.

• Items must be in the original packaging with all tags attached.

• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items:

• Sale items (final sale)

• Gift cards

• Items marked as non-returnable at the time of purchase

How to Initiate a Return:

1. Contact us at [email protected] with your order number and reason for return.

2. We will send you instructions on how and where to send your item.

3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds:
Once we receive and inspect your return, we will notify you by email. If your return is approved, a refund will be processed to your original method of payment within 5–10 business days.
Please note: Shipping fees are non-refundable.

Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Damaged or Incorrect Items:
If you received a damaged, defective, or incorrect item, please contact us immediately at [email protected] so we can make it right.

Contact Us:
If you have any questions about our Refund and Returns Policy, reach out to us anytime:
📧 [email protected]
📞 +1 (425) 673-9090